HELP & FAQs
Still have questions about Bonjout Beauty? We’ve done our best to answer the most common questions below. If you can’t find the information you are looking for, email us at bonjour@bonjoutbeauty.com and we will be happy to help!
Le Balm
Immediately upon application, you will see an improvement in skin radiance, hydration, nourishment and glow. After 2 to 4 weeks, Le Balm is clinically tested to increase skin luminosity (+11%), skin moisturization and minimize signs of aging.
Le Balm is non-comedogenic and therefore suitable for oily and acne-prone skin. It contains lipids and fatty acids that mimic the texture of the skin to help moisturize and protect, without sitting on the surface and clogging pores.
Yes. Le Balm is suitable for all skin types, even the most sensitive.
Yes, absolutely. We recommend applying Le Balm after Retinol and Vitamin C. In combination with Retinol, Le Balm helps to reduce irritation and skin dryness.
When used with Vitamin C, it can help reduce irritation and reinforce the skin's protection against UV rays (stem cells from prickly pears provide photoaging protection).
Depending on how much you use Le Balm, it can last anywhere from 6 weeks to 6 months. For example, when used morning and night, it will usually last 6 weeks and if used once a day it should last up 2/3 months.
Yes, Le Balm is vegan and cruelty-free. Bonjout Beauty is cruelty-free and will never test on animals.
La Cream
The only skin longevity crème built on an inverse emulsion — one of the rarest, most complex structures in cosmetics. Where most creams are 80% water, La Cream is 80% oil, mirroring your skin's own lipid barrier so actives penetrate deeper instead of sitting on the surface.
Formulated by Dr. Natacha Bonjout, French pharmacist with 15 years at Chanel Research Labs, with five clinical-grade actives at their maximum effective dose. No retinol, no fragrance — and it replaces five products in one step. In clinical testing, skin appeared up to 8 years younger after 6 weeks.
From the first application, your skin will feel different — more hydrated, smoother, immediately more comfortable. 86% of women said their skin felt like silk after applying.
Within 2 to 4 weeks: improved radiance, more even tone, skin that looks and feels denser.
At 6 weeks: measurable results — crow's feet reduced by 12%, radiance improved by 10%, and an overall effect clinically measured as skin appearing up to 8 years younger.
Yes — all skin types, including dry, normal, combination, and sensitive.
Normal to oily — Use La Cream in the evening. In the morning, use Le Balm alone.
Dry to very dry — Apply La Cream in the evening, then layer Le Balm over it as an overnight mask.
Sensitive — Start once daily (evening) for the first week, then build to twice daily.
Anti-aging chases symptoms after they appear. A wrinkle forms, you treat it. A dark spot shows up, you correct it. Skin longevity works upstream — it supports your cells so they function at their best for longer. Cellular energy, collagen renewal, oxidative protection. The visible signs of aging slow down because the biology that drives them is better supported.
Because of what goes into it — and what it replaces.
The formulation itself is rare. An inverse emulsion is one of the most complex structures in cosmetics to stabilize. Most brands don't attempt it because the development cost and manufacturing precision are significantly higher than a standard cream.
Every active is at its full effective dose. Not a marketing amount — the concentration the lab validates for real results. Patented plant stem cells, biotech antioxidants, clinical-grade peptides, NAD+ boosters. These ingredients are expensive. Dosing them properly is more expensive. Most creams on the market — including those priced well above La Cream — use lower concentrations of less advanced actives in a standard oil-in-water base.
And La Cream does the work of five products: a retinol serum, a vitamin C serum, a dark spot corrector, a brightening treatment, and a moisturizer. Purchased separately, that routine runs $400 to $600. La Cream consolidates it into one step.
At $170, with a subscription at $153, that's roughly $3 per application.
Every order comes with a complimentary sample so you can experience the formula before opening the full size. If La Cream isn't right for you, return the full-size product unopened for a full refund.
Less than 1% of Bonjout Beauty customers have ever requested a refund.
Yes. Clinically confirmed as well tolerated on sensitive skin. No retinol, no fragrance, no phenoxyethanol, no silicones. The inverse emulsion format is inherently gentler — it mirrors your skin's own lipid structure instead of disrupting it. 82% of women said their skin felt soothed after application.
Yes — and this is precisely who it was designed for. Hormonal shifts reduce your skin's lipid production, slow collagen synthesis, and lower cellular energy. La Cream addresses all three: the inverse emulsion replenishes lipids, the peptide complex supports collagen renewal, and the NAD+ booster restores cellular energy. No fragrance, no retinol — important for skin that has become more reactive during or after menopause.
Yes — they're designed to work together. La Cream is the treatment: it corrects, repairs, and renews at the cellular level. Le Balm is the seal: it locks everything in, reinforces your barrier, and adds a layer of nourishment. One treats, the other protects. La Cream works beautifully on its own — but together, they create a complete approach to skin longevity.
No. La Cream works beautifully on its own. But together, the two create a complete system — treatment plus protection. Many of our customers who started with Le Balm add La Cream to go deeper on aging and longevity. Many who start with La Cream add Le Balm for the barrier seal and overnight nourishment.
Because retinol causes irritation, dryness, peeling, and sun sensitivity — side effects that become harder to tolerate as skin matures. Dr. Bonjout chose Matrixyl 3000™, a peptide complex clinically proven to deliver comparable collagen-building results without those trade-offs. The wrinkle reduction without the redness.
If you currently use a retinol and want to keep it — La Cream is fully compatible. Apply La Cream after your retinol to soothe and nourish.
Five signature actives, each at its maximum effective dose:
RejuveNAD™ — Boosts NAD+, the molecule your cells need to repair and renew themselves.
Matrixyl 3000™ — A peptide complex that rebuilds collagen and elastin. Smooths wrinkles, restores firmness — without retinol.
Calendula Stem Cells — Patented plant stem cells that calm redness and protect against oxidative stress.
Brightenyl™ — A biotech antioxidant activated by your skin's microbiome. Fades dark spots, evens tone — 4x more effective than vitamin C.
Camellia Oil & Squalane — Biocompatible lipids your skin recognizes and absorbs to rebuild the barrier.
Most creams are oil-in-water — small oil droplets floating in mostly water. La Cream is the opposite: water-in-oil, 80% oil, 20% water. This structure is rare because it's technically very difficult to stabilize.
Your skin's outermost layer is lipid-based. An inverse emulsion has a natural affinity with that barrier, so actives penetrate deeper instead of sitting on the surface. You feel the difference immediately — richer, more nourishing, but never heavy.
After cleansing, dispense 2–3 pumps. Apply to your face, neck, and décolleté. Smooth upward, then press gently into the skin. Use morning and evening — or evening only if you pair it with Le Balm in the morning.
At 2–3 pumps twice daily, one 30ml bottle lasts approximately 4 to 6 weeks.
La Cream contains no retinol — the most common ingredient to avoid during pregnancy. That said, we always recommend consulting your physician before introducing any new product during pregnancy or breastfeeding.
Yes. La Cream is vegan and cruelty-free. Bonjout Beauty will never test on animals.
There is no universal standard for "clean beauty" — so Dr. Bonjout created one. La Cream is formulated without 2,100 potentially harmful ingredients, exceeding the strictest European regulations, which ban 1,750. For comparison, the US bans 30.
No fragrance. No phenoxyethanol. No PEGs. No nanoparticles. No parabens. No mineral oils. No silicones. No talc.
Our Product
Immediately upon application, you will see an improvement in skin radiance, hydration, nourishment and glow. After 2 to 4 weeks, Le Balm is clinically tested to increase skin luminosity (+11%), skin moisturization and minimize signs of aging.
If you want to learn more about our clinical test results, click here.
Yes, absolutely. We recommend applying Le Balm after Retinol and Vitamin C. In combination with Retinol, Le Balm helps to reduce irritation and skin dryness. When used with Vitamin C, it can help reduce irritation and reinforce the skin's protection against UV rays (stem cells from prickly pears provide photoaging protection).
Le Balm is non-comedogenic and therefore suitable for oily and acne-prone skin. It contains lipids and fatty acids that mimic the texture of the skin to help moisturize and protect, without sitting on the surface and clogging pores.
Depending on how much you use Le Balm, it can last anywhere from 6 weeks to 6 months. For example, when used morning and night, it will usually last 6 weeks and if used once a day it should last up 2/3 months.
Unopened, Le Balm has a shelf life of 3 years. Once opened, it has a PAO (Period-After-Opening) of 11 months.
Yes, Le Balm is vegan and cruelty-free. Bonjout Beauty is cruelty-free and will never test on animals.
The sophisticated scent of Le Balm is derived from the essential oil of wild rose. It has been added in minimal quantities to minimize the risk of any potential reactions. Le Balm is certified to be hypoallergenic.
Yes, all of our products are free of parabens.
Absolutely! Our award-winning solid serum,Le Balm, comes in a refillable format. Its macaron case can be replenished indefinitely using a refill pod. Plus, it's worth noting that both the pod and its outer packaging are fully recyclable, reinforcing our commitment to sustainability.
Every Le Balm full size includes a separately packaged,matching samplefor you to try before opening your Solid Serum and deciding whether to keep it or return it. Please note, we are unable to ship samples individually upon request.
Our Brand
Bonjout Beauty was founded byDr. Natacha Bonjout, a French Pharm.D. doctor. The brand is dedicated to providing skincare solutions that result in optimal and long term skin radiance.
All of our products are made in France. The plant native cells used in our products are native to the French Riviera and our Bonjout Beauty lab is located in the South of France.
Yes, all Bonjout Beauty products have been tested by a dermatologist and are suitable for all skin types. They are hypoallergenic and have been formulated for sensitive skin.
Yes! Our products have been clinically tested on 32 volunteers over a 28 day period.
There is no universal standard or guideline for ‘free from’ ingredients in clean beauty. As a result, Dr. Bonjout conducted her own research and decided to exclude 2,100 potentially harmful ingredients from our formulas (going well beyond the strictest regulations in Europe which currently ban 1,376 ingredients). Some of the ingredients Bonjout Beauty excludes from its formulations are:
- Phenoxyethanol
- PEGs
- Nanoparticles
- Parabens
- Mineral oil
- Petrolatum
- Paraffin
- Volatile Silicones
- Talc
- Chemical Sunscreen
- Synthetic Fragrance
- Phthalates
- Sulfates
- SLS
Every full-size Le Balm ships with a matching sample so you can test our Solid Serum before deciding whether to keep it or return it.
Additionally, Le Balm is available to test/purchase at the following retailers: goop Bond Street (NYC), The Webster Miramar (Montecito, CA), SommetBeauty Spa of Canoe Place (Hampton Bays, NY), and Credo Beauty.
We offer a full refund of any product returned new, unopened, and unused within 30 days of purchase. Please note that shipping costs will not be refunded. Learn more about ourReturn Policy.
We offer complimentary standard shipping on every order (not including taxes & duties).
Bonjout Beauty is committed to sustainability. This is why our refill pods, cartons and outer sleeves are all recyclable. Secondary paper packaging is FSC certified. Beyond this, Le Balm's macaron case is refillable for endless use. We try to reduce as much as we can the use of plastic in our packaging. The outside part of our packaging is made of aluminum.
We also have a sustainable biotechnology ingredient sourcing system where the Bonjout Beauty lab is able to extract and multiply whole native stem cells from living plants, unlike traditional extraction processes which cut and ultimately kill thousands of plants. We practice “conscious beauty” which means that we do not use ingredients known to harm the planet.
Click here to learn more about our sustainability practices.
At Bonjout Beauty, we take our time formulating the most impactful products for you. We will have new products coming out soon—make sure tosign up to our newsletterandfollow uson social media to be the first to know!
General Inquiries
Please reach out to us at bonjour@bonjoutbeauty.com,we are always happy to help get you started on your radiant skin journey!
For PR inquiries, please email olivia@olivialeachmanpr.com
Yes, we are always interested to learn about interesting partnership opportunities with like-minded brands and companies. Please email us at mary@bonjout.com with more information on your brand. We would love to hear from you.
We are always looking for passionate and talented individuals who would like to work with us. Email us atbonjour@bonjoutbeauty.comwith your resume and a few lines detailing how and why you would like to join our team.
Discount Codes
Yes, we currently offer 10% off your first order when you sign up to our newsletter. You will receive your code via email. This offer is for new customers only and can only be redeemed once.
The only skin longevity crème built on an inverse emulsion — one of the rarest, most complex structures in cosmetics. Where most creams are 80% water, La Cream is 80% oil, mirroring your skin's own lipid barrier so actives penetrate deeper instead of sitting on the surface.
Formulated by Dr. Natacha Bonjout, French pharmacist with 15 years at Chanel Research Labs, with five clinical-grade actives at their maximum effective dose. No retinol, no fragrance — and it replaces five products in one step. In clinical testing, skin appeared up to 8 years younger after 6 weeks.
Only one discount code can be applied per order, unless specified otherwise.
To apply your discount code, simply enter it at checkout in the ‘Discount Code’ field. Don’t forget to click apply! If the code is not working, please double check there are no spelling errors. You’ll need to check out using the same email you used to subscribe to our newsletter for the code to work. Codes will not work if they are expired, misspelled or have already been used. Don’t hesitate to email us atbonjour@bonjoutbeauty.comif you are still having trouble with your code.
If your discount code is not working, it might be expired, misspelled or have already been used. Please double check the code you are using and the disclaimer in the discount code email and try again. Don’t hesitate to email us atbonjour@bonjoutbeauty.comif you are still having trouble with your code.
All discount codes are sent via email to the address you used to subscribe to the Boujout Beauty newsletter. Please check your spam folder as it may have ended up there. If you cannot find your discount code email, please email us atbonjour@bonjoutbeauty.com.
Subscription
Select the ‘Subscribe & Save’ option when adding a product to your cart. You can adjust the frequency to have it delivered every 4, 6, 8, 10, or 12 weeks. For customers using Le Balm or La Cream morning and night, Dr. Natacha Bonjout recommends beginning with a 6-week subscription plan. Don’t worry, you can adjust it later (after two deliveries). You will receive a reminder email 3 days before your next delivery. Et voilà, your radiant skin routine at your door.
You can log into your account to modify your subscription at any time. You can adjust frequency of deliveries, quantity, delivery address from your account. You also have the option to skip a delivery if you’re out of town. Changes will take effect when your subscription renews (when we charge your card) and will not affect any orders currently in process.
You can log into your account to cancel your subscription. If you are having trouble canceling, reach out to us at bonjour@bonjoutbeauty.com
You will receive an email reminder 3 days before your next shipment processes, giving you the ability to make any changes. Your card will be charged automatically on the day that your next order processes. Depending on the frequency you choose inyour account, this could be every 4, 6, 8, 10, or 12 weeks.